32.02MX310dn

Lexmark MX310dn error 32.02: Fuser Jam

The Lexmark MX310dn error 32.02 notifies of a paper jam in the fuser section, the component responsible for fixing toner to paper using heat. This error occurs when a piece of paper stops in its exit path. It is vital to remove the paper following the indicated thermal precautions.

0 views

Common causes

  • 1Low-grammage paper curling and getting trapped in the fuser.
  • 2Toner residue buildup on the fuser exit rollers.
  • 3Use of sheets with incompatible stickers or adhesives.
  • 4Physical wear of transport rollers losing traction.

Solutions

Quick Diagnosis

The 32.02 error is confirmed by opening the rear cover: if you notice paper is wrinkled or trapped between the fuser's gray/black rollers, the diagnosis is confirmed. Avoid forcing the paper if it seems stuck.

Step-by-Step Solution

  1. Turn Off and Cool Down: Turn off the device and wait 15 minutes, as the fuser reaches very high temperatures.
  2. Open Rear Door: Open the rear door and gently remove any visible paper scraps.
  3. Roller Inspection: Check that there are no torn paper pieces left in the exit rollers.

Prevention and Maintenance

Avoid printing on overly thick media or sheets with stickers, as adhesives may melt in the fuser. Regularly clean the feed rollers with a dry cloth to ensure correct grip.

When to Call a Technician

If the 32.02 error persists after clearing the area, the fuser output sensor may be damaged, or the rollers may have a deep obstruction inaccessible to the user.

Equipment Technical Data

  • Technology: Monochrome laser
  • Fuser: High-temperature unit
  • Compatible Consumables: Lexmark 60F
  • Speed: 35 ppm
  • Recommended Use: Small office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Turn Off and Cool Down

    Turn off the device and wait 15 minutes, as the fuser reaches very high temperatures.

  2. 2

    Open Rear Door

    Open the rear door and gently remove any visible paper scraps.

  3. 3

    Roller Inspection

    Check that there are no torn paper pieces left in the exit rollers.

Frequently asked questions

Yes, the fuser must be clear to avoid accumulated heat burning the paper or damaging the rollers' coating.

Low-quality paper or incorrect paper weight can curl more easily, causing recurrent jams in the fuser.

It uses Lexmark 60F toner. Original consumables ensure the feed system works without obstruction.

Ensure paper is properly aligned in the tray and does not exceed the recommended maximum capacity.