32.02MS610dn

Lexmark MS610dn Error 32.02: Fuser Jam

The error 32.02 on the Lexmark MS610dn is a paper jam alert detected specifically in the fuser unit. This is a high-temperature, precision area, so any paper stuck here must be extracted following safety protocols.

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Common causes

  • 1Non-spec paper weight (too thick).
  • 2Worn fuser film with stuck toner.
  • 3Clogged paper exit sensor.
  • 4Excessive tension in output rollers.

Solutions

Quick Diagnosis

The 32.02 indicates that the sheet could not complete its exit to the top tray. Open the rear to confirm if the paper is trapped between the hot fuser rollers.

Step-by-Step Solution

  1. Cooling: Wait 15 minutes before touching the rear unit.
  2. Opening: Open the rear printer door.
  3. Extraction: Gently pull the edges of the jammed paper, ensuring it doesn't tear.
  4. Closing: Ensure the door is locked properly.

Maintenance and Prevention

Avoid using heavy stock paper not meant for the device. Cleaning the fuser unit with a dry cloth (while cool) helps prevent residue buildup causing friction.

When to Call a Technician

If you see the fuser protective film is damaged or torn when removing the paper, do not print; call technical support.

Equipment Technical Data

  • Technology: Monochrome laser
  • Compatible Consumable: Lexmark 602 series
  • Connectivity: LAN / USB
  • Usage: Corporate environments
  • Drivers: https://www.lexmark.com/support

Steps to follow

  1. 1

    Open door

    Open the rear printer door.

  2. 2

    Remove paper

    Gently pull the paper jammed in the fuser.

  3. 3

    Close

    Close the door firmly.

Frequently asked questions

The paper has become trapped at the fuser exit after the printing process.

Yes, the fuser reaches very high temperatures. Let it cool before touching.

Performing an internal cleaning and using original consumables ensures smooth paper flow.

Close the rear door and the printer will detect it automatically.