32.02E360dn

Lexmark E360dn error 32.02: Paper jam

The Lexmark E360dn error 32.02 is a registration paper jam. This means the paper reached the area between the intake rollers and the fuser but failed to pass the internal sensors in time. It is a standard jam error usually solved by removing the paper and cleaning the rubber intake rollers.

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Common causes

  • 1Slippery or worn-out feed rollers.
  • 2Overfilled paper input tray.
  • 3Frayed edges on low-quality paper.
  • 4Debris buildup in the registration sensor.

Solutions

Quick Diagnosis

This error often happens if paper is loaded askew or if the paper edge is bent. If you see the paper crumpled, the jam occurred after the initial pickup. If it's flat, it failed to register at all.

Step-by-Step Solution

  1. Open door: Open the front access cover and carefully remove the toner cartridge to gain access.
  2. Clear paper: Slowly pull out the jammed sheet along the path of travel to avoid tearing pieces that might remain stuck.
  3. Clean rollers: Wipe the rubber feed rollers with a clean, slightly damp cloth to restore grip and prevent slippage.

Prevention and Maintenance

Do not overfill the tray and ensure your media is standard 75-80gsm office paper. Regular maintenance of the rubber feed rollers keeps the printer operating at full speed.

When to Call a Technician

If the paper path is clear but the error returns every time, the registration sensor is likely dirty or malfunctioning, requiring a service call.

Equipment Specs

  • Technology: Monochrome Laser
  • Capacity: 250-sheet tray
  • Connectivity: USB, Ethernet
  • Compatible Consumable: Lexmark E360 Toner
  • Recommended Use: Small/Home Office
  • Official drivers / firmware

Steps to follow

  1. 1

    Open door

    Open the front cover and carefully remove the toner cartridge assembly.

  2. 2

    Clear paper

    Slowly pull out the jammed paper along the feeding path to avoid tearing.

  3. 3

    Clean rollers

    Wipe the feed rollers with a clean, slightly damp cloth to improve grip.

Frequently asked questions

This code indicates a paper jam detected by the registration sensor, usually caused by misaligned paper or roller slippage.

No, it is a common jam error. However, do not use sharp objects to clear the jam to avoid damaging sensor flags.

Ensure the paper guides are snug against the paper stack and never overfill the tray.

Every 10,000 prints or whenever you notice feeding issues helps maintain the printer's performance.

Lexmark E360dn error 32.02: Paper jam | Vimazdev