32.02B2650dw

Fix Lexmark B2650dw Error 32.02: Output Jam

The Lexmark B2650dw error 32.02 indicates a paper jam at the exit gate. If you are wondering why does my Lexmark B2650dw show error 32.02, it typically means that a sensor has identified an obstruction after the fusing stage.

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Common causes

  • 1Exit path blockage.
  • 2Toner buildup on rollers.
  • 3Media weight mismatch.
  • 4Broken exit sensor flag.

Solutions

Quick Diagnosis

This error is triggered when the printer expects to register a paper exit but fails. Check for small paper bits near the fuser rollers, as these are the most common culprits.

Step-by-Step Solution

  1. Open rear door: Open the rear exit door to access the fusing unit area.
  2. Remove obstruction: Gently pull any jammed paper shards in the direction of travel to clear the exit path.
  3. Verify sensor: Ensure the exit sensor flag is free and not obstructed by debris.

Prevention and Maintenance

Use the rear tray for thicker media to avoid sharp turns. Keep the exit path clean with an air blower to remove toner dust buildup.

When to call a technician

If the error appears without paper in the machine, the exit sensor flag may be permanently broken and requires replacement.

Equipment Data Sheet

  • Technology: Monochrome Laser
  • Performance: 50 ppm
  • Connectivity: USB, Ethernet, WiFi
  • Paper Capacity: 650 sheet
  • Compatible Supplies: B26 series cartridge
  • Recommended Use: Enterprise
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Open rear door

    Open the rear exit door to access the fusing unit area.

  2. 2

    Remove obstruction

    Gently pull any jammed paper shards in the direction of travel to clear the exit path.

  3. 3

    Verify sensor

    Ensure the exit sensor flag is free and not obstructed by debris.

Frequently asked questions

The exit sensor has detected that paper is either stuck or did not pass through the output gate in the expected time.

Always open the rear door first to avoid damaging the fuser roller. Never pull paper if it's firmly stuck.

This is a mechanical issue. Ensure the toner cartridge is seated correctly, although it rarely causes output jams.

Fan your paper stack before loading and ensure your print settings (paper weight) match the media in the tray.