32.02B2442dw

Lexmark B2442dw error 32.02: Internal jam

The Lexmark B2442dw error 32.02 signals a paper trap within the printer's mid-section, specifically between the toner cartridge and the fuser unit. This is often caused by poor feeding or a sensor that has failed to clear.

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Common causes

  • 1Obstruction between cartridge and fuser.
  • 2Worn transfer rollers.
  • 3Stuck paper path sensor.
  • 4Moisture-damaged paper.

Solutions

Quick diagnosis

Why does Lexmark B2442dw show error 32.02? Paper likely wrinkled near the drum, causing transfer rollers to lose their grip. Remove the toner to confirm.

Step-by-step solution

  1. Open front cover and pull out toner/imaging unit.
  2. Use a flashlight to inspect the paper path behind the drum.
  3. Extract all scraps gently.
  4. Check the area for stray staples or stickers.

Prevention and maintenance

Clean feed rollers with compressed air. Keep paper stock dry to prevent sticking.

When to call a technician

If 32.02 remains after clearing all debris, the sensor flag is likely broken or misaligned.

Ficha técnica del equipo

  • Technology: Laser
  • Speed: 42 ppm
  • Connectivity: USB, Eth, Wi-Fi
  • Capacity: 350 sheets
  • Consumable: B242000 cartridge
  • Recommended use: Medium enterprise
  • Drivers / firmware official

Steps to follow

  1. 1

    Remove toner

    Pull out the cartridge to inspect the area below it.

  2. 2

    Check path

    Look for paper scraps behind the drum unit.

  3. 3

    Clean rollers

    Use canned air to remove dust.

Frequently asked questions

It indicates a sensor has detected an obstruction in the path between the drum and fuser.

Sometimes it is hidden; removing the cartridge allows for better inspection.

No. If persistent, it might suggest a faulty or stuck paper sensor.

Use genuine Lexmark high-yield cartridges for better path feeding.

Lexmark B2442dw error 32.02: Internal jam | Vimazdev