32.02B2338dw

Lexmark B2338dw error 32.02: Paper Jam Solution

The Lexmark B2338dw error 32.02 is a warning that a paper jam has occurred within the internal transport mechanism of the printer. This alert triggers when a sheet fails to advance, engaging an emergency stop sensor. To clear the Lexmark B2338dw error 32.02, perform a thorough inspection of the entire paper path from the input tray to the rear exit.

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Common causes

  • 1Improperly loaded paper causing folds during intake.
  • 2Worn feed rollers with heavy dust accumulation.
  • 3Moisture in paper causing pages to stick together.
  • 4Transport sensors blocked by small debris fragments.

Solutions

Quick Diagnosis

The 32.02 code specifically points to a transport failure. If the printer attempts to start and stops immediately, check if any paper edge is visible near the toner or fuser assembly.

Step-by-Step Solution

  1. Turn off the printer to avoid electrical risk.
  2. Open the front cover and remove the toner/drum assembly to see the transport path.
  3. Remove any jammed paper fragments, pulling carefully to prevent small remnants from staying behind.
  4. Close the printer covers, ensuring they click into place to reset the door sensors.

Prevention and Maintenance

Do not exceed the maximum fill line on the input tray. Use standard weight paper (80g) and keep it stored away from humidity, which is a leading cause of feed issues in this model.

When to Call a Technician

If clearing the jam reveals loose plastic components or if the door sensor fails to register the closure, the transport mechanism may be misaligned or broken.

Ficha técnica del equipo

  • Technology: Monochrome Laser.
  • Speed: Up to 38 ppm.
  • Connectivity: USB 2.0, Ethernet, Wi-Fi.
  • Capacity: 250-sheet standard tray.
  • Compatible Consumable: B231 Toner Series.
  • Recommended Use: Small office environment.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Open Doors

    Open the front door and the maintenance unit to access the transport area.

  2. 2

    Remove Paper

    Gently pull out the jammed paper in the direction of the flow to avoid damaging rollers.

  3. 3

    Check Sensors

    Ensure no small paper fragments are left blocking any sensors.

Frequently asked questions

This code indicates a paper jam located in the transport path between the input tray and the fuser.

If it happens often, it could be due to worn feed rollers or the use of damp paper.

It uses the B231 series toner for high performance.

Keep paper stored in a dry area and align the tray guides correctly.