32.01MX931dse

Lexmark MX931dse error 32.01: Print Area Jam

Lexmark MX931dse error 32.01 is a transport jam alert occurring in the center area of the printer. It triggers when paper stops moving forward towards the fuser unit. To clear this MX931dse jam, you must inspect the transfer zone and remove all debris to restore smooth paper flow.

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Common causes

  • 1Paper stuck in the transfer path area.
  • 2Worn-out transport rollers.
  • 3Improper tray guide alignment.
  • 4Toner dust buildup clogging the paper path.

Solutions

Diagnóstico rápido

If the error occurs as soon as printing starts, the transport mechanism is struggling. Check the front door access; you will usually see the lead edge of the jammed paper, indicating the jam is in the transfer path.

Solución paso a paso

  1. Access: Shut down and open the front access door.
  2. Remove: Pull the paper out in the path's direction.
  3. Clean: Remove any loose toner buildup that causes extra friction.
  4. Verify: Double-check for small paper scraps near the drum unit.

Prevención y mantenimiento

Always adjust the tray guides tightly to the paper width. Using genuine toner minimizes internally shed residues that lead to frequent paper jams.

Cuándo llamar a un técnico

If jams recur despite proper paper handling, the drive motor or transport rollers may need professional adjustment or replacement.

Ficha técnica del equipo

  • Technology: High-speed laser.
  • Speed/Performance: 60 ppm.
  • Connectivity: USB, Gigabit Ethernet.
  • Input capacity: High-capacity tray.
  • Compatible consumables: Lexmark MX93x toner series.
  • Recommended use: Corporate workgroups.
  • Official firmware / drivers

Steps to follow

  1. 1

    Power off

    Switch off the printer and open the front door for central area access.

  2. 2

    Remove paper

    Identify the jammed paper near the imaging unit and pull it firmly, avoiding sudden jerks.

  3. 3

    Clean sensors

    Check for any small scraps of paper near the imaging drum that might be blocking the sensor.

  4. 4

    Reset

    Close the front door securely to activate the locking sensor.

Frequently asked questions

Error 32.01 means paper is stuck in the transport area, specifically after it has passed the registration roller.

It is relatively common if the wrong paper weight is used or if loose toner accumulates in the paper path.

Check the imaging unit and the MX93x series toner, as dust can interfere with paper movement.

It mainly happens if paper is loaded incorrectly or if tray guides aren't adjusted properly.