32.01MX310dn

Lexmark MX310dn Error 32.01: Jam Fix

The Lexmark MX310dn error 32.01 is a fuser unit jam alert. It triggers when paper fails to exit the heated rollers correctly. Carefully removing the obstruction via the rear access door is the standard resolution.

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Common causes

  • 1Low-quality paper jam.
  • 2Damp paper causing feed issues.
  • 3Fuser roller fatigue.
  • 4Non-laser compatible label use.

Solutions

Diagnóstico rápido

The error 32.01 clearly points to the rear door. Always ensure the machine has cooled down to prevent skin burns.

Solución paso a paso

  1. Disconnect the power.
  2. Open the rear door.
  3. Pull out the paper carefully.
  4. Check for any small shreds left behind.
  5. Close the door and power on.

Prevención y mantenimiento

Use standard quality paper. Avoid labels that are not laser-compatible as they often melt in the fuser.

Cuándo llamar a un técnico

If the rollers are physically torn, call a technician for a fuser assembly replacement.

Ficha técnica del equipo

  • Technology: Laser printer.
  • Speed: 35 ppm.
  • Connectivity: USB, Ethernet.
  • Capacity: 250 sheets.
  • Consumible: Lexmark 60F series.
  • Use case: Small business.
  • Official drivers / firmware

Steps to follow

  1. 1

    Cool Down

    Turn off and wait 20 minutes for the fuser to cool.

  2. 2

    Remove Jam

    Open the rear access door and gently pull out jammed paper.

  3. 3

    Inspect Rollers

    Check for paper scraps near the fuser sensor.

Frequently asked questions

Error 32.01 refers to a paper jam occurring within the fuser unit.

No, never use sharp objects near the fuser, as they can ruin the heating rollers.

Lexmark 60F series cartridges.

Ensure proper paper storage and avoid high-tack labels.