32.01mb2770adwhe

Lexmark MB2770adwhe Error 32.01: ADF Jam

The Lexmark MB2770adwhe error 32.01 indicates that documents placed in the ADF are not advancing correctly during the scan process. This fault generally occurs due to misaligned documents, forgotten staples, or dirty rollers. To resolve the Lexmark MB2770adwhe error 32.01, visually inspect the feeder path.

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Common causes

  • 1Wrinkled document
  • 2Forgot to remove staples
  • 3Worn feed rollers
  • 4Dirty ADF sensor

Solutions

Diagnóstico rápido

The 32.01 code informs you that a document is trapped in the input tray or the exit of the top feeder. Check if there are paper scraps damaging the ADF input sensor.

Solución paso a paso

  1. Open ADF cover: Open the feeder top cover.
  2. Remove documents: Remove the stuck documents.
  3. Clean rollers: Use a damp cloth on rollers.
  4. Close: Close the cover and try scanning again.

Prevención y mantenimiento

Always remove all staples and clips before scanning. Clean the rollers with distilled water every month to maintain efficient dragging and prevent documents from slipping.

Cuándo llamar a un técnico

If the error persists after cleaning rollers and verifying no paper scraps exist, the ADF document presence sensor may be misaligned.

Ficha técnica del equipo

  • Technology: Duplex scanner
  • ADF speed: 70 ppm (scanning)
  • Maintenance consumable: ADF roller kit
  • Connectivity: USB, Ethernet
  • Official drivers / firmware

Steps to follow

  1. 1

    Open ADF cover

    Open the feeder top cover.

  2. 2

    Remove documents

    Remove the stuck documents.

  3. 3

    Clean rollers

    Use a damp cloth on rollers.

  4. 4

    Close

    Close the cover and try scanning again.

Frequently asked questions

This error signals a jam in the Automatic Document Feeder (ADF).

No, it's a common user error due to misaligned documents.

No toner, it only requires roller maintenance.

Monthly, to prevent dust accumulation.