32.01cx820de

Lexmark CX820de error 32.01: Toner Troubleshooting

The Lexmark CX820de error 32.01 alerts users that there is a problem with the installed toner cartridge. This typically means the chip is damaged, the cartridge is incompatible, or it has reached its page yield. Use this guide to diagnose the issue.

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Common causes

  • 1Toner chip failure
  • 2Low toner level
  • 3Incompatible toner
  • 4Corroded pins

Solutions

Diagnóstico rápido

If you see 32.01, check the display for the specific color indicated. Re-insert the cartridge to ensure the electrical contact is made.

Solución paso a paso

  1. Access: Open the front door.
  2. Remove: Pull out the toner cartridge.
  3. Inspect: Clean the metal contacts on the cartridge chip.
  4. Replace: Push the toner back in firmly.

Prevención y mantenimiento

Avoid hitting the cartridge when handling. Always keep in a cool, dry place.

Cuándo llamar a un técnico

If replacing the toner with a new genuine Lexmark unit does not clear the 32.01 code, contact support.

Ficha técnica del equipo

  • Technology: Laser
  • Speed: 57 ppm
  • Connectivity: Ethernet/USB
  • Compatible Consumables: 72K toner series
  • Recommended Use: Enterprise
  • Official drivers / firmware

Frequently asked questions

The 32.01 code indicates that the printer cannot recognize the toner cartridge chip.

Try removing and reinstalling the indicated toner cartridge.

Lexmark 72K series toner cartridges.

No, the printer requires a valid chip to proceed with printing.