32.01B2442dw

Lexmark B2442dw error 32.01: Fuser jam

The Lexmark B2442dw error 32.01 occurs when paper is trapped inside the fuser unit. The fuser operates at high temperatures, so the system immediately stops operation to prevent fire hazards or permanent fuser damage.

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Common causes

  • 1Fuser unit paper jam.
  • 2Unsupported paper weight.
  • 3Toner debris on output rollers.
  • 4High paper moisture content.

Solutions

Quick diagnosis

Why does Lexmark B2442dw show error 32.01? Paper sensors are blocked in the output stage. Often, oversized or heavy stock media is the culprit.

Step-by-step solution

  1. Turn off the printer and unplug it.
  2. Allow 15 minutes for the unit to cool.
  3. Open the rear door.
  4. Gently remove all paper fragments. Avoid using sharp tools to prevent scratching the rollers.

Prevention and maintenance

Ensure paper settings match the media type. High humidity weakens paper, leading to jams. Genuine toner helps maintain clean fuser rollers.

When to call a technician

If you find torn film or grooves on the rollers, the entire fuser module is damaged and needs professional replacement.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed: Up to 42 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Capacity: 350 sheets
  • Consumable: B242000 toner series
  • Recommended use: Medium office
  • Drivers / firmware official

Steps to follow

  1. 1

    Power off

    Wait 15 minutes for the fuser to cool down.

  2. 2

    Access rear door

    Open the rear door to find the paper jam.

  3. 3

    Remove gently

    Pull the paper out carefully to avoid tearing.

Frequently asked questions

It indicates a paper jam in the fuser unit where toner is heat-fused to paper.

Extremely hot; always wait 15 minutes to prevent injury.

Use Lexmark B24x series toner cartridges.

Closing the doors securely usually clears the error automatically.

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