32.01B2338i

Lexmark B2338i error 32.01: Troubleshooting & Fix

The Lexmark B2338i error 32.01 indicates a mechanical interruption of the paper flow through the printer's transfer unit. This warning typically appears when a sensor is blocked or a fragment of paper prevents smooth sheet movement. To fix this, you must inspect the internal path of the device and clear any physical obstructions.

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Common causes

  • 1Accumulation of paper residue due to roller wear.
  • 2Use of paper outside specifications (wrong weight or high humidity).
  • 3Physical blockage of optical paper-presence sensors.
  • 4Mechanical misalignment following an attempt to overload the tray.

Solutions

Diagnóstico rápido

This error is usually accompanied by a mechanical grinding noise or a sudden stop. Check the tray and the internal area for crumpled paper, which confirms an issue regarding the clearing transfer unit paper jam B2338i.

Solución paso a paso

  1. Power off the printer and disconnect the power supply.
  2. Open the front door of the unit.
  3. Remove the toner cartridge and the imaging module gently.
  4. Inspect the transfer area and remove any debris or scraps.
  5. Reinstall all components and verify that the doors are fully shut.

Prevención y mantenimiento

Clean the rollers with a lint-free cloth every 10,000 pages. Avoid paper with staples or adhesives and keep the tray in a controlled humidity environment. Using original consumables minimizes residual toner buildup.

Cuándo llamar a un técnico

If the error persists after checking the entire paper path and ensuring no obstacles remain, a sensor failure or a drive motor issue may require professional service.

Ficha técnica del equipo

  • Technology: Monochrome laser
  • Speed: Up to 38 ppm
  • Connectivity: USB, Ethernet
  • Paper capacity: 350 sheets standard
  • Compatible consumable: Cartridge B231000 / B231H00
  • Recommended use: High-demand corporate environments
  • Drivers / official firmware

Steps to follow

  1. 1

    Power off

    Turn off the printer and unplug the power cord to ensure safety.

  2. 2

    Open front door

    Access the interior to reach the transfer area.

  3. 3

    Remove cartridge

    Take out the toner cartridge to expose the paper path.

  4. 4

    Clear debris

    Carefully remove any stuck paper scraps and close all doors.

Frequently asked questions

This error signals a paper jam within the transfer unit, requiring a manual inspection of the paper path.

It is a standard paper jam alert and is not critical, though it will halt all print jobs until resolved.

Using genuine B2338 series cartridges helps maintain internal cleanliness and reduces paper path issues.

Clean the rollers regularly every few months to prevent dust buildup and improve paper handling reliability.

Lexmark B2338i error 32.01: Troubleshooting & Fix | Vimazdev