32.01B2338dn

Lexmark B2338dn error 32.01: How to Fix Paper Jams

The Lexmark B2338dn error 32.01 appears on the display when there is a paper jam in the transport unit. This warning prevents printing to protect internal components. To fix error 32.01 on B2338dn, follow the inspection steps for the paper path detailed below.

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Common causes

  • 1Paper misaligned in the input tray.
  • 2Dust accumulation on feed rollers.
  • 3Use of unsupported paper weight (too thick).
  • 4Small paper scraps or labels stuck in the fuser.

Solutions

Quick Diagnosis

Error 32.01 manifests as a screen message blocking any print jobs. If paper is not visible at first glance, check the input tray, as incorrect side guide positioning is a primary cause of this feeding failure.

Step-by-Step Solution

  1. Power off: Unplug the printer to prevent damage to the paper sensors.
  2. Open front door: Open the front cover and carefully remove the toner cartridge.
  3. Clear paper: Locate the jammed paper and gently pull it out in the direction of the path.
  4. Restart: Reinstall the toner, close the doors, and power on.

Prevention and Maintenance

Clean the feed rollers every 6 months with a cloth lightly dampened with distilled water. Do not overload the paper tray beyond the maximum mark. Always use original consumables to ensure drum longevity.

When to Call a Technician

If the message persists after removing the paper, a sensor might be damaged or an activation flag broken, requiring professional service.

Device Technical Specifications

  • Technology: Monochrome Laser
  • Performance: Up to 36 ppm
  • Connectivity: USB, Ethernet
  • Input capacity: 250 sheets
  • Compatible consumable: Lexmark B231/B241 series
  • Recommended use: Small offices
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Unplug the printer to prevent damage to the paper sensors.

  2. 2

    Open front door

    Open the front cover and carefully remove the toner cartridge.

  3. 3

    Clear paper

    Locate the jammed paper and gently pull it out in the direction of the path.

  4. 4

    Restart

    Reinstall the toner, close the doors, and power on.

Frequently asked questions

This error means the paper sensor detected an obstruction. It is usually caused by misaligned paper or small labels getting stuck.

Not critical, but persistent errors might damage feed rollers if the paper is removed forcefully.

It uses the Lexmark B231/B241 cartridge series.

Keep paper guides snug and avoid using damp or curled paper.