32-12CS310n

Lexmark CS310n Error 32-12: Paper Fix

The Lexmark CS310n error 32-12 signals that the paper has not reached the output sensor after passing through the fuser. This is usually an internal jam preventing continuous printing. It is solved by removing the paper carefully and verifying the output sensor is not blocked.

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Common causes

  • 1Unsupported paper weight.
  • 2Paper scraps stuck to the fuser roller.
  • 3Output sensor blocked by dust.
  • 4Pick roller wear.

Solutions

Diagnóstico rápido

Jam in the fuser unit or paper exit sensor.

Solución paso a paso

  1. Remove toner and imaging unit.
  2. Gently extract paper.
  3. Close and restart.

Prevención y mantenimiento

Fan the paper before loading.

Cuándo llamar a un técnico

If the error persists after removing all paper, the exit sensor might be faulty.

Ficha técnica del equipo

  • Technology: Color laser.
  • Speed: 23 ppm.
  • Connectivity: USB, Ethernet.
  • Consumable: 700 series cartridges.

Steps to follow

  1. 1

    Open Door

    Open the front cover and remove the toner.

  2. 2

    Extract Paper

    Gently pull any visible paper scraps.

  3. 3

    Check Sensors

    Ensure no tiny bits are blocking the sensor.

Frequently asked questions

Yes, this error indicates the sensor fails to detect the correct paper advance through the fuser.

Only if the paper comes out wrinkled or burnt, otherwise it just needs cleaning.

Check the condition of the fuser maintenance kit.

Make sure to use appropriate paper and do not overload the tray.