32-11CS622de

Lexmark CS622de error 32-11: Paper Exit Jam Fix

The Lexmark CS622de error 32-11 indicates a paper jam located in the exit path near the fuser unit. This error occurs when the sensor detects that a sheet has entered the fuser but hasn't fully completed the exit movement. Learning how to fix error 32-11 Lexmark CS622de involves checking for small pieces of torn paper in the sensor area. We provide the steps to clear the path safely.

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Common causes

  • 1Fuser exit path blockage.
  • 2Torn paper pieces stuck in sensors.
  • 3Broken exit sensor flag.
  • 4Incorrect media setting.

Solutions

Diagnóstico rápido

The 32-11 error code is a 'fuser exit' jam. The paper has reached the rear output but failed to clear the exit sensor, often due to a torn page or dirty sensor flag.

Solución paso a paso

  1. Open the rear cover to access the fuser assembly.
  2. Slowly remove any paper, pulling in the direction of the paper path.
  3. Inspect the exit sensor; verify the small plastic flag moves freely.
  4. Close all doors to allow the unit to reboot and re-sense the paper path.

Prevención y mantenimiento

Check your media settings. Printing on envelopes without changing the settings can lead to fuser exit jams. Perform internal dust cleaning annually.

Cuándo llamar a un técnico

If removing the paper doesn't clear the error, the exit sensor flag may be broken or the fuser itself may have a damaged roller, needing technical repair.

Ficha técnica del equipo

  • Technology: Color Laser
  • Speed: 40 ppm
  • Connectivity: LAN / USB
  • Capacity: 650 sheets
  • Consumibles: Lexmark 74C Toner Series
  • Recommended Use: Enterprise office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Open Doors

    Open both the front and rear doors of the unit.

  2. 2

    Remove Paper

    Gently pull out any stuck paper from the exit area.

  3. 3

    Sensor Check

    Ensure the exit sensor flag is free and not stuck.

Frequently asked questions

The error 32-11 signals that a sheet of paper has failed to fully exit the fusing unit area.

Usually, opening the rear door and removing a small piece of torn paper solves the issue.

Always use Lexmark 74C series original cartridges for the best reliability.

Perform regular internal cleaning and avoid printing on labels that might peel off.