32-10CX331adwe

Lexmark CX331adwe 32-10 error: Fix Paper Jam

The Lexmark CX331adwe 32-10 error is a specific notice for a paper jam within the internal transport path. This error triggers when the paper sensors fail to detect the media advancing at the correct interval. The following guide provides clear steps for safe removal and prevention.

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Common causes

  • 1Damp or damaged paper causing feeding issues.
  • 2Worn pick-up rollers lacking sufficient grip.
  • 3Debris or torn paper scraps left inside the printer.
  • 4Improperly adjusted paper guides in the input tray.

Solutions

Quick Diagnosis

A 32-10 code often happens when the printer makes a loud mechanical clicking or grinding sound. Open the trays and check if any paper is skewed or torn near the feed rollers.

Step-by-Step Solution

  1. Power off the unit and open all doors (front/rear).
  2. Gently remove any visible paper, ensuring no small scraps remain behind.
  3. Verify the media guides in the tray are snug against the paper edge.
  4. Close all access points to allow the printer to re-initialize its mechanical state.

Prevention and Maintenance

Do not overfill the paper tray. Every 3 months, clean the feed rollers with a soft, lint-free cloth dampened with distilled water to prevent slipping.

When to call a technician

If you find no paper but the error message stays on, there may be a faulty sensor or a broken internal actuator that requires professional repair.

Equipment Technical Data

  • Technology: Color Laser
  • Speed: 26 ppm
  • Connectivity: Ethernet, WiFi, USB
  • Capacity: 250 sheets
  • Compatible consumables: C331/C341 Toner
  • Recommended usage: Office work
  • Official Drivers / firmware

Steps to follow

  1. 1

    Open access doors

    Open the front input tray and rear access door to find the jammed media.

  2. 2

    Remove paper

    Gently pull the jammed sheet out without tearing it to avoid sensor issues.

  3. 3

    Check sensors

    Verify that paper guides are aligned properly within the tray.

Frequently asked questions

This error occurs because of a paper obstruction in the media path, usually due to misaligned paper or worn pick-up rollers.

Yes, printing will be paused until the sensors detect the paper path is clear.

Use standard 80gsm copy paper stored in a dry environment.

Clean them every 3 months with a damp, lint-free cloth to ensure proper grip.