31.02T656dne

Error 31.02 Lexmark T656dne: Tray Jam Fix

The lexmark t656dne error 31.02 warns of a paper jam in the primary tray. This error is triggered when the feed sensor fails to detect movement or if the page stops mid-feed. To troubleshoot, you need to verify the alignment of the paper in the tray and ensure the rollers are clean and grippy.

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Common causes

1Incorrect paper loading in Tray 1.
2Worn or dirty feed rollers.
3Paper sensor blocked by dust.
4Thin or low-quality paper stock.

Solutions

Quick Diagnosis

Error 31.02 occurs at the tray 1 entry point. Check for debris in the feed path; usually, a simple clearing of the paper will suffice.

Step-by-Step Solution

Pull out the main paper tray.
Remove all paper and inspect for tears.
Look inside the printer cavity for obstructions.
Clean the rubber pick rollers with a damp, lint-free cloth.
Reload the paper and reset.

Prevention and Maintenance

Do not exceed tray capacity limits. If used in busy offices, clean the paper path regularly to remove paper dust accumulation.

When to Call a Technician

If the rollers appear smooth or brittle, they need professional replacement as they can no longer pull paper effectively.

Equipment Data

Technology: Laser Monochrome.
Speed: 55 ppm.
Connectivity: Ethernet + USB.
Toner: T650/T652/T654 series.
Recommended Use: Enterprise.
Official Driver Support

Steps to follow

1
Remove tray
Pull out the front paper tray.
2
Inspect
Check the feed area for crumpled paper.
3
Clean
Wipe sensors with a lint-free cloth.
4
Restart
Reinsert tray and power cycle.

Frequently asked questions

Error 31.02 indicates that a sheet of paper has failed to feed from tray 1 correctly.

Usually mechanical, often caused by poor paper loading or worn feed rollers.

Uses T65x series high-yield cartridges.

Properly fan paper before loading and keep the printer clean.