31.02MB3153dw

Lexmark MB3153dw error 31.02: Toner Issues

The Lexmark MB3153dw error 31.02 is a toner cartridge communication error. It occurs when the printer's sensors cannot verify the authenticity or connection of the toner chip. Following simple steps like cleaning the electrical contacts of the cartridge usually resolves the issue.

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Common causes

  • 1Damaged toner chip.
  • 2Contaminated electronic contacts.
  • 3Incorrect cartridge seating.
  • 4Faulty internal sensor spring.

Solutions

Diagnóstico rápido

If the error persists after reseating the cartridge, inspect the cartridge chip for physical scratches or toner dust buildup.

Solución paso a paso

  1. Remove Toner: Open the front cover and pull the cartridge out.
  2. Clean: Use a dry, lint-free cloth to gently wipe the copper chip contacts.
  3. Inspect: Ensure the printer's internal guide rails are clean.
  4. Reinstall: Push the cartridge back in until it clicks into place.

Prevención y mantenimiento

Always keep the toner cartridge stored in its bag until ready for use to prevent contamination of the electronic chip.

Cuándo llamar a un técnico

If replacing the toner with a new, genuine one doesn't clear the 31.02 error, the internal sensor board may be faulty.

Ficha técnica del equipo

Steps to follow

  1. 1

    Remove Toner

    Open the front cover and pull the cartridge out.

  2. 2

    Clean

    Use a dry, lint-free cloth to gently wipe the copper chip contacts.

  3. 3

    Reinstall

    Push the cartridge back in until it clicks into place.

Frequently asked questions

Clean the cartridge chip contacts and reseat the unit firmly.

No, the printer locks all functions until the toner is recognized.

Genuine Lexmark 53D toner is recommended to ensure chip compatibility.

Wipe the interior with a dry cloth periodically.

Lexmark MB3153dw error 31.02: Toner Issues | Vimazdev