31.02E360dn

Lexmark E360dn error 31.02: Paper Jam Troubleshooting

The Lexmark E360dn error 31.02 signifies a paper jam detected within the primary paper path or tray. This typically occurs because the paper sensor failed to detect the sheet on schedule. Resolving the 31.02 error on Lexmark E360dn involves inspecting the intake path for debris.

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Common causes

  • 1Misaligned paper stack in the tray.
  • 2Debris or paper dust on the feeding sensors.
  • 3Worn-out rubber pickup rollers.
  • 4Fragmented paper pieces hidden near the drum unit.

Solutions

Diagnóstico rápido

The error 31.02 is accompanied by a 'Tray 1 Jam' status message. If you don't see any paper, check behind the tray for tiny scraps left over from a previous jam.

Solución paso a paso

  1. Remove paper: Open the front door, remove the toner, and check for any lodged paper scraps.
  2. Clean rollers: Use an isopropyl alcohol cloth to clean the pickup rollers.
  3. Restart: Close all panels and restart the printer to clear the state.

Prevención y mantenimiento

Always fan your paper before loading to reduce static and double-feeds. Clean rollers with alcohol monthly to prevent slippery surfaces.

Cuándo llamar a un técnico

If the error persists after clearing the path, the physical pickup sensor may be failing, requiring professional repair.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed: 40 ppm
  • Connectivity: USB, Ethernet
  • Consumable: E260/E360/E460 series
  • Usage: Small/Medium Office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Remove paper

    Open the front door, remove the toner, and check for any lodged paper scraps.

  2. 2

    Clean rollers

    Use an isopropyl alcohol cloth to clean the pickup rollers.

  3. 3

    Restart

    Close all panels and restart the printer to clear the state.

Frequently asked questions

The printer is reporting that a sheet of paper did not pass the sensor within the expected time frame.

Not necessarily; it's most often just a paper scrap obstruction that needs manual removal.

We recommend the E260/E360/E460 series original cartridges for the best reliability.

Regularly cleaning the rubber feed rollers with a soft, slightly dampened cloth helps significantly.