31.02CS410dn

Lexmark CS410dn 31.02 error: Troubleshooting guide

The Lexmark CS410dn 31.02 error occurs when the printer fails to detect paper in the primary input tray. This code represents a mismatch between the sensor detection and motor state, halting the print process. It is a common mechanical issue regarding paper feeding.

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Common causes

  • 1Paper not loaded correctly.
  • 2Dust on pick rollers.
  • 3Sensor path blocked.
  • 4Feed kit wear.

Solutions

Diagnóstico rápido

The Lexmark CS410dn 31.02 error appears when the screen shows the tray is empty despite paper being loaded. Check the tray path for obstructing debris.

Solución paso a paso

  1. Remove the paper tray completely.
  2. Inspect the area for torn pieces of paper or debris.
  3. Clean the pick rollers with an alcohol-based cloth.
  4. Reinsert the tray firmly until it clicks.

Prevención y mantenimiento

Use dry paper in a controlled humidity environment. Periodically maintain the rollers to ensure proper sheet pickup.

Cuándo llamar a un técnico

If the rollers are clean and the error continues, the tray lift motor or the optical sensor may be failing.

Ficha técnica del equipo

  • Technology: Color Laser
  • Speed: 30 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Consumible compatible: Lexmark 70C20K0 / 70C2HC0 Toner
  • Uso recomendado: Enterprise
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove tray

    Pull out the input tray fully.

  2. 2

    Clean rollers

    Wipe the feed rollers with a soft cloth.

  3. 3

    Check sensor

    Inspect the sensor for paper debris.

Frequently asked questions

It indicates a communication failure in the tray sensor, usually due to debris or misalignment.

Yes, cleaning the pick rollers usually restores functionality.

The 70C20K0 series is recommended for this model.

Ensure your paper is stored correctly to prevent curling and jams.

Lexmark CS410dn 31.02 error: Troubleshooting guide | Vimazdev