31.02C3426dw

Lexmark C3426dw Error 31.02: Feed Jam Fix

The Lexmark C3426dw error 31.02 signals a primary paper feed jam. It occurs when sensors fail to detect paper movement at the scheduled time. Knowing how to fix error 31.02 involves simple paper path inspection and maintenance.

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Common causes

  • 1Misaligned paper
  • 2Worn pickup roller
  • 3Debris in path
  • 4Sensor error

Solutions

Quick Diagnosis

Inspect the tray area for misaligned paper or small debris.

Step-by-Step Solution

  1. Shut down.
  2. Open tray.
  3. Remove jam.
  4. Clean rollers.

Prevention and Maintenance

Use well-aligned stacks of fresh paper.

When to Call a Technician

If the sensor remains stuck, technical support is required.

Device Technical Sheet

  • Technology: Color Laser
  • Output: Professional quality
  • Connectivity: Full wireless
  • Consumables: C3426 series toner
  • Use: Office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Power off

    Safely shut down.

  2. 2

    Clear jam

    Pull out paper gently.

Frequently asked questions

Clear the paper jam and check the tray guides.

It is a standard paper jam warning.

Use OEM toner to keep paths clean.

Clean rollers monthly.