31.02B2650dw

Lexmark B2650dw Error 31.02: Paper Jam Fix

The Lexmark B2650dw error 31.02 signifies a paper jam in the automatic feeder area. The printer pauses immediately to prevent damage to the transport mechanism. Knowing how to fix the Lexmark B2650dw error 31.02 is a straightforward process involving careful inspection and cleaning.

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Common causes

  • 1Misaligned guides: Paper tray width doesn't match the paper.
  • 2Dirty Rollers: Dust buildup prevents sheet traction.
  • 3Damp Paper: Sticky sheets causing double-feeding or jamming.
  • 4Foreign Objects: Scraps from old labels stuck in the path.

Solutions

Diagnóstico rápido

The error code blocks all print jobs. If you see this, look under the tray for trapped paper scraps that interrupt the feed flow.

Solución paso a paso

  1. Open tray: Remove the paper tray entirely.
  2. Inspect jam: Look under the feeder for paper scraps.
  3. Clean: Wipe traction rollers with a dry cloth.
  4. Restart: Close tray and resume job.

Prevención y mantenimiento

Clean the feed rollers monthly with distilled water and a lint-free cloth. Ensure paper guides are snug against the paper.

Cuándo llamar a un técnico

If the jam is cleared but the error remains, the feed sensor may be damaged or obstructed internally, requiring technician attention.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Performance: 50 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Feed Capacity: 650 sheets
  • Compatible Consumables: B2650 Series Toner
  • Recommended Use: Professional Office
  • Official Drivers / firmware

Frequently asked questions

It means a sheet is stuck in the path between the main tray and the engine.

Yes, especially if the paper is damp or the guides are incorrectly sized.

No, consumables do not influence paper feed issues.

Keep rollers clean and use dry, clean paper.

Lexmark B2650dw Error 31.02: Paper Jam Fix | Vimazdev