31.01XM3350

Lexmark XM3350 error 31.01: Paper Jam Fix

The Lexmark XM3350 error 31.01 is a common notification that indicates a paper jam has occurred within the input tray or paper feed path. If you are wondering why does my Lexmark XM3350 show error 31.01?, it is often due to improper paper width adjustment or dusty rollers that fail to grip the media. Clearing this error is straightforward but must be done gently to avoid damaging sensitive sensors.

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Common causes

  • 1Misaligned guides: The paper shifts off-center and skews.
  • 2Dusty rollers: Accumulation of debris reduces feed efficiency.
  • 3Lightweight media: Using paper under 60g/m2 causes frequent curling.
  • 4High humidity: Moisture makes pages stick together in the tray.

Solutions

Diagnóstico rápido

Error 31.01 triggers when the machine detects that a page did not reach its destination sensor within the specified time, usually stalling the print process instantly.

Solución paso a paso

  1. Unload Tray: Fully remove the paper drawer to inspect the path.
  2. Clear Path: Gently retrieve the jammed paper, ensuring you don't leave debris behind.
  3. Debris Check: Check for tiny paper fragments around the feeding rollers.
  4. Reset Alignment: Place the tray back firmly to re-engage the sensor switches.

Prevención y mantenimiento

Fan your paper stack before loading to reduce static. Always keep the paper guides tight against the stack. Clean your feed rollers periodically to maintain grip consistency.

Cuándo llamar a un técnico

If you see persistent 31.01 errors without paper present, the sensor is likely faulty and requires professional servicing.

Ficha técnica del equipo

  • Technology: Laser
  • Speed: 50 ppm
  • Connectivity: USB, Ethernet
  • Capacity: 550 sheet tray
  • Consumibles: 55B Series
  • Usage: Office workgroups
  • Drivers / firmware official

Steps to follow

  1. 1

    Open Trays

    Pull out the main paper tray to check the paper guide alignment.

  2. 2

    Remove Jam

    Gently pull the jammed sheet out following the direction of the paper path.

  3. 3

    Sensor Check

    Ensure no small scraps remain near the internal feeding sensors.

Frequently asked questions

The tray sensor detected that a paper sheet failed to reach its final position due to an obstruction or misalignment.

Yes, leaving paper scraps can damage the drum or feeding rollers.

We recommend 80g/m2 bond paper to prevent feeding issues.

Keep paper guides snug and clean your feed rollers every 20,000 pages.