31.01mx822adxe

Lexmark mx822adxe error 31.01: Tray Jam

The Lexmark mx822adxe error 31.01 is a paper jam code that occurs when the feeding unit fails to move the sheet into the print path correctly. This is common when pick rollers are worn or when the tray has misaligned or overloaded paper.

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Common causes

  • 1Worn pick rollers lacking sufficient traction.
  • 2Poorly loaded paper or misadjusted side guides.
  • 3Input sensors obstructed by paper dust or label scraps.
  • 4Excessive humidity in paper causing multiple sheets to stick.

Solutions

Diagnóstico rápido

If the printer shows this error when trying to start a job, check the feeder. Why does my Lexmark mx822adxe show error 31.01? The entry sensor hasn't detected the leading edge of the paper after rollers attempted to move it.

Solución paso a paso

  1. Remove all paper from the main tray and fan it thoroughly before reloading.
  2. Ensure the tray side guides are adjusted to the exact width of the paper.
  3. Clean the rubber rollers with a cloth slightly dampened with distilled water.
  4. Close the tray and any side doors properly to allow the printer to restart.

Prevención y mantenimiento

Don't mix different paper weights in the same tray. Replace feed rollers if you notice the rubber is hardened or shiny, as they lose gripping capacity.

Cuándo llamar a un técnico

If the error persists after cleaning the rollers and correcting paper alignment, there may be a fault in the paper entry sensor or the tray lift motor.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed: Up to 55 ppm
  • Capacity: High-capacity input
  • Connectivity: USB, Gigabit Ethernet
  • Compatible Consumables: Lexmark 822 cartridges (High Yield)
  • Recommended Usage: Heavy corporate environments
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Check Tray

    Remove paper from the tray and ensure guides are adjusted to the paper size.

  2. 2

    Clean Rollers

    Clean the pickup rollers using a lint-free damp cloth.

  3. 3

    Reset

    Close all doors firmly so the sensors register the jam has been cleared.

Frequently asked questions

This error means the paper did not reach the entry sensor in time, indicating a jam or loading failure.

Ensure paper is standard 80g weight and not damp or curled.

Use original Lexmark 822 series toner for reliability.

Replace the rollers if they appear smooth or hardened, as they lose grip.

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