31.01MX410de

Lexmark MX410de error 31.01: Troubleshooting Guide

The Lexmark MX410de error 31.01 indicates a critical issue with the paper input tray detection system. This error often appears when the printer cannot verify if paper is loaded or if a tray has been opened during a print job. Why does my Lexmark MX410de show error 31.01 is a common query, usually caused by dusty rollers or misaligned paper guides in the machine.

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Common causes

  • 1Sensor blockage due to paper dust.
  • 2Worn-out rubber feed rollers.
  • 3Misaligned side paper guides in the tray.
  • 4Sensor board communication fault.

Solutions

Diagnóstico rápido

The error appears when the paper tray sensors fail to trigger correctly, halting all print operations. Check if the tray is properly seated and free of obstructions.

Solución paso a paso

  1. Power off: Unplug the power cord for 30 seconds to perform a power cycle.
  2. Inspect tray: Remove the paper tray and check for debris or jammed paper.
  3. Clean rollers: Wipe the feed rollers with a dry lint-free cloth.
  4. Restart: Reinsert the tray and power on the printer.

Prevención y mantenimiento

Keep the paper path clear and avoid using dusty or damp paper. Clean the rollers periodically to prevent paper feed sensors from misreading tray status.

Cuándo llamar a un técnico

Contact support if the issue persists after cleaning, as the internal paper tray sensor might require physical replacement.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed: Up to 40 ppm
  • Connectivity: USB 2.0, Ethernet
  • Input capacity: 250 sheets standard
  • Consumible compatible: 60F2000 series
  • Usage: Small to medium office
  • Drivers / official firmware

Steps to follow

  1. 1

    Power off

    Unplug the power cord for 30 seconds to perform a power cycle.

  2. 2

    Inspect tray

    Remove the paper tray and check for debris or jammed paper.

  3. 3

    Clean rollers

    Wipe the feed rollers with a dry lint-free cloth.

  4. 4

    Restart

    Reinsert the tray and power on the printer.

Frequently asked questions

This error occurs when the paper input tray sensors detect a feed issue or incorrect paper positioning.

It is usually a simple mechanical issue that can be cleared by cleaning the rollers or reloading the paper tray.

Use genuine Lexmark 60F2000 series toner cartridges for best results and to prevent feed issues.

Perform a general cleaning every 5,000 pages to ensure sensors remain free of dust.