31.01MS710dn

Lexmark MS710dn error 31.01: Troubleshooting Guide

The Lexmark MS710dn error 31.01 is a common alert indicating a paper feeding issue. This error typically occurs when the paper sensor cannot detect the tray load or there is a blockage within the path. Proper maintenance of the input tray and rollers is usually enough to resolve the alert.

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Common causes

  • 1Dust buildup on optical paper sensors.
  • 2Misalignment of the paper input tray.
  • 3Use of damp or out-of-spec paper.
  • 4Obstruction in the primary paper path.

Solutions

Diagnóstico rápido

The error 31.01 results in a complete printing halt. If the screen displays this message, inspect the input tray for misaligned sheets or debris hindering the feed mechanism.

Solución paso a paso

  1. Remove the paper tray completely.
  2. Inspect the internal tray area for jammed scraps.
  3. Clean the visible feed rollers with a lint-free cloth.
  4. Reinsert the tray firmly until it clicks into place.

Prevención y mantenimiento

Avoid overloading the tray beyond capacity. Use high-quality paper and keep the environment free of dust to maintain sensor accuracy.

Cuándo llamar a un técnico

If the error continues after cleaning, the sensor flag might be broken, requiring professional repair.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed: Up to 55 ppm
  • Connectivity: Ethernet / USB
  • Consumables: Lexmark 52D series cartridges
  • Usage: Corporate high-volume environment
  • Drivers / official firmware

Steps to follow

  1. 1

    Check paper tray

    Remove the paper tray and ensure the paper stack is neatly aligned.

  2. 2

    Clean sensors

    Use compressed air to clean the paper detection sensors.

  3. 3

    Power cycle

    Turn off the printer and unplug it for 30 seconds to clear the sensor error.

Frequently asked questions

This error usually indicates a paper feed sensor issue or the tray is not correctly positioned.

It is a standard hardware error that is often resolved through routine maintenance.

It uses the Lexmark 52D series toner cartridges.

Clean the feed rollers every 50,000 pages to prevent sensor obstruction.