31.01MS610dn

Lexmark MS610dn Error 31.01: Tray Jam

The error 31.01 on the Lexmark MS610dn is a standard notification for a paper jam located in the input tray area. This code is triggered when the paper sensor fails to detect the lead edge of the page after the tray motor has activated.

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Common causes

  • 1Worn or dirty pickup roller.
  • 2Improperly loaded paper or guides too tight.
  • 3Moisture in paper causing sheets to stick.
  • 4Dirty paper sensor.

Solutions

Quick Diagnosis

If the printer shows 31.01 but you do not see paper sticking out, open the input tray and check for small folded paper corners or if the paper stack is too tightly packed.

Step-by-Step Solution

  1. Extraction: Remove the paper tray completely from the printer.
  2. Cleaning: Inspect the internal upper part of the cavity where the paper enters.
  3. Check: Remove any paper scraps and reinsert the tray, ensuring the side guides are secure.

Maintenance and Prevention

Do not fill the tray above the marked maximum line. Paper humidity can cause multiple sheets to stick together, frequently causing jams.

When to Call a Technician

If the error 31.01 persists after cleaning, the pickup roller might be worn out and require replacement.

Equipment Technical Data

  • Technology: Monochrome laser
  • Compatible Consumable: Lexmark 602 toner series
  • Connectivity: USB, Gigabit LAN
  • Feeding Capacity: 550-sheet tray
  • Drivers: https://www.lexmark.com/support

Steps to follow

  1. 1

    Remove tray

    Pull out the bottom paper tray completely.

  2. 2

    Clear paper

    Carefully remove the jammed sheet.

  3. 3

    Verification

    Ensure the paper is well-aligned.

Frequently asked questions

The paper sensor detects no sheet or that the paper jammed while leaving the tray.

Ensure not to overload the tray and that side guides are well-adjusted.

Use Lexmark 502/602 high-capacity series for this model.

Clean the pickup rollers with a damp cloth every 3 months.

Lexmark MS610dn Error 31.01: Tray Jam | Vimazdev