31.01MB2650adwe

Lexmark MB2650adwe error 31.01: Tray 1 Jam Fix

The Lexmark MB2650adwe error 31.01 is a specific tray paper jam alert. It occurs when the printer feed mechanism cannot move paper from Tray 1 to the engine. This is usually caused by dirt accumulation on the rollers or misaligned paper stacks.

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Common causes

  • 1Incorrect paper loading causing skewing.
  • 2Dirty feed rollers reducing friction.
  • 3Accumulated debris in the input path.
  • 4Natural wear of the rubber on the feed rollers.

Solutions

Diagnóstico rápido

When error 31.01 occurs, the paper is simply not entering the printer. Extract the tray and verify that the paper is loaded neatly and the adjustable side guides are snug against the edges of the stack.

Solución paso a paso

  1. Remove the tray entirely.
  2. Look for any paper shards that might be obstructing the feed path.
  3. Clean the visible feed rollers with a soft, dry cloth.
  4. Reload the tray and push it back until it is fully seated.

Prevención y mantenimiento

Never fill the tray past the 'fill' indicator line. Periodic cleaning of the feed rollers is essential for reliable paper handling, especially in high-volume settings.

Cuándo llamar a un técnico

If the motor runs but the rollers cannot grab the paper, the internal feed system may require professional repair.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed/Performance: 50 ppm
  • Connectivity: USB, Ethernet
  • Paper Capacity: 650 sheets
  • Compatible Consumables: Lexmark 50F series
  • Recommended Use: High-volume offices
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove Tray

    Completely remove the paper tray 1 from the bottom of the printer.

  2. 2

    Check Path

    Examine the feed area for any jammed or wrinkled paper scraps.

  3. 3

    Clean Rollers

    Use a dry cloth to clean the pickup rollers and remove accumulated paper dust.

Frequently asked questions

The 31.01 error means paper failed to feed from the tray, often due to improper alignment or dusty rollers.

Make sure to align the paper correctly in the tray using the adjustable guides.

Standard 75-90 g/m2 bond paper. Avoid heavy media if the tray is not specifically set up for it.

If cleaning fails to restore function after repeated errors, the rollers likely have lost their grip due to natural wear.