31.01B2442dw

Lexmark B2442dw 31.01 Error: Paper Jam Solution

The Lexmark B2442dw 31.01 error is a specific jam alert indicating that the sensor path is blocked. This occurs when the printer fails to register the paper movement correctly. To clear paper jams on the Lexmark B2442dw, you must safely inspect the internal chassis and clear any obstructions affecting the optical sensors.

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Common causes

  • 1Use of damp or out-of-spec paper.
  • 2Debris on pickup rollers.
  • 3Internal component wear after high usage.
  • 4Scraps of paper blocking optical sensor windows.

Solutions

Diagnóstico rápido

The 31.01 error indicates a sensor disruption. If the screen displays this, check for torn paper scraps or excessive dust covering the optical sensors inside the main cartridge bay.

Solución paso a paso

  1. Access: Open the front door and pull out the toner unit.
  2. Clear: Remove any stuck paper, pulling it steadily.
  3. Check: Inspect the path for debris.
  4. Reset: Reinstall the unit and close the cover to allow the sensor check.

Prevención y mantenimiento

Use good quality, dry paper. Clean feed rollers using a lint-free cloth and isopropyl alcohol. Avoid overusing non-OEM toners that might leak dust onto the paper path sensors.

Cuándo llamar a un técnico

If the jam is fully cleared and the error persists, the paper sensor might be faulty and requires a technician for hardware replacement.

Ficha técnica del equipo

  • Technology: Monochrome Laser.
  • Speed: 42 ppm.
  • Connectivity: USB / Ethernet.
  • Input capacity: 350 sheets.
  • Compatible supply: B2442 Cartridges.
  • Recommended use: Heavy office.
  • Official drivers / firmware

Steps to follow

  1. 1

    Open cover

    Access the toner area and remove the cartridge.

  2. 2

    Inspect for paper

    Look for leftover scraps in the paper path.

  3. 3

    Clean sensors

    Use compressed air to clean dust from sensors.

  4. 4

    Restart

    Close covers and power on to resume.

Frequently asked questions

This code means a paper jam or a sensor blockage in the paper path.

It is not dangerous, but pulling paper roughly can damage internal parts.

Yes, debris on rollers often results in paper misfeeding.

Cleaning every 10,000 pages or bi-annually is recommended.

Lexmark B2442dw 31.01 Error: Paper Jam Solution | Vimazdev