31.01B2338dn

Lexmark B2338dn error 31.01: Troubleshooting guide

Lexmark B2338dn error 31.01 occurs when the printer fails to feed paper from the main tray. This is typically due to roller wear or improper paper loading. Immediate attention is recommended to prevent secondary damage to the paper path.

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Common causes

  • 1Worn pickup rollers.
  • 2Obstruction by paper fragments.
  • 3Incorrect tray paper settings.
  • 4Solenoid failure.

Solutions

Diagnóstico rápido

Check the input tray alignment. If the machine sounds like it is struggling to pull paper, it's a 31.01 error.

Solución paso a paso

  1. Remove the paper tray.
  2. Inspect for debris or torn pages.
  3. Wipe feed rollers with a lint-free cloth.
  4. Reinsert paper correctly.

Prevención y mantenimiento

Keep paper trays closed and use high-quality media to reduce roller glazing.

Cuándo llamar a un técnico

If the error continues, internal motor failure is likely.

Ficha técnica del equipo

  • Tech: Mono Laser
  • Speed: 38 ppm
  • Connectivity: USB/Ethernet
  • Capacity: 250 sheets
  • Consumibles: B2338 Series toner
  • Recommended Use: Mid-office
  • Official Lexmark support

Steps to follow

  1. 1

    Check tray

    Remove and inspect tray.

  2. 2

    Clean rollers

    Wipe with soft cloth.

  3. 3

    Restart

    Reboot the printer.

Frequently asked questions

It indicates a tray feed error.

Yes, to avoid mechanical stress.

B2338 Series toner cartridges.

Use a damp, lint-free cloth.