31.xxMX611de

Lexmark MX611de Error 31.xx: Toner Cartridge Issues

The 31.xx series error indicates a failure in the communication or physical detection of the toner cartridge.

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Common causes

  • 1Misaligned toner cartridge
  • 2Defective toner chip
  • 3Dirty internal contact pins

Solutions

Troubleshooting Steps

  • Remove the print cartridge.
  • Inspect the toner chip for debris or oxidation.
  • Reinsert the cartridge to ensure a solid connection.

Steps to follow

  1. 1

    Contact cleaning

    Gently wipe the gold-colored chip contacts with a clean, lint-free cloth.

Frequently asked questions

Test with a different toner cartridge to rule out a failure in the printer's contact mechanism.