31E360d

Lexmark E360d error 31: Paper Jam Fix

Lexmark E360d error 31 indicates a paper jam at the output exit sensor. This prevents further printing until the path is cleared. Quick intervention usually fixes it.

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Common causes

  • 1Low-quality paper.
  • 2Dirty exit sensors.
  • 3Worn rollers.
  • 4Heavy texture paper.

Solutions

Quick diagnosis

If the printer is loud or grinding, verify that no torn pages are trapped in the fuser area. If the path looks clear, the sensor may be dusty.

Step-by-step solution

  1. Open the front door and remove the imaging unit.
  2. Check for trapped pages near the output exit.
  3. Remove paper scraps gently.
  4. Close and reset printer.

Prevention and maintenance

Clean pickup rollers every few months and avoid overloading input trays.

When to call a technician

If clear of paper and the sensor still flags an error, professional board repair might be needed.

Technical specifications

Steps to follow

  1. 1

    Open cover

    Access the interior via the front door.

  2. 2

    Clear jam

    Carefully pull the stuck paper through the path.

  3. 3

    Close

    Ensure the cover clicks securely into place.

Frequently asked questions

It signals a paper jam in the output sensor area.

Usually no, removing jammed paper resolves it.

Standard 75-90g bond paper works best.

Regular roller cleaning keeps feeding accurate.

Lexmark E360d error 31: Paper Jam Fix | Vimazdev