31.01Lexmark CX625adhe

Lexmark CX625adhe Error 31.01: Paper Jam Troubleshooting

Error code 31.01 on the Lexmark CX625adhe indicates a paper jam detected within the feed path or tray area. This safety mechanism stops the print process to prevent internal component damage. Following proper removal procedures ensures the longevity of your printer's internal mechanisms.

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Common causes

  • 1Poorly aligned paper in the tray.
  • 2Dirty or worn feed rollers.
  • 3Using paper that exceeds recommended weight specifications.

Solutions

Tray Inspection

  1. Pull the paper tray out fully.
  2. Check for skewed paper or debris inside the tray cavity.
  3. Clean the pickup rollers with a lint-free cloth.

Internal Path Review

  1. Open the front access cover.
  2. Remove the toner cartridge safely.
  3. Check the internal area for any jammed paper scraps.

Steps to follow

  1. 1

    Open access points

    Open the front door and remove the paper cassettes.

  2. 2

    Remove paper

    Gently pull jammed sheets out in the feed direction to avoid tearing.

  3. 3

    Clean rollers

    Wipe the rubber rollers with a dry cloth to improve paper grip.

Frequently asked questions

Avoid using metal tools as they can easily damage delicate optical sensors.

Ensure the paper guides are snug against the paper stack and don't overfill the tray.

Ensure all small scraps are removed, as even a tiny piece can trigger the jam sensor again.