31-01CX331adwe

Lexmark CX331adwe Error 31-01: Paper Jam Fix

The Lexmark CX331adwe error 31-01 is a common indicator of a paper jam at the primary feed station. It is triggered when the internal sensors notice an interruption in the expected movement of the page from the tray to the imaging unit. Simple clearing steps usually suffice to restore printing.

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Common causes

  • 1Misaligned side paper guides in the input tray.
  • 2Dust buildup on rubber feed rollers.
  • 3Usage of extra-heavy cardstock paper.
  • 4Damp paper causing sticking and misfeeding.

Solutions

Diagnóstico rápido

If your printer displays 31-01, check the input tray first. Misaligned paper guides are a frequent offender for this specific error.

Solución paso a paso

  1. Remove tray: Pull out the bottom tray fully.
  2. Clear path: Carefully remove any stuck paper.
  3. Re-align paper: Adjust the side guides correctly.
  4. Reset: Slide the tray back in to clear the alert.

Prevención y mantenimiento

Ensure paper isn't packed too tight in the tray. Dry storage for paper is critical for preventing misfeeds. Cleaning the rollers once a month improves performance significantly.

Cuándo llamar a un técnico

If jams occur repeatedly even after clearing the tray, the rubber feed rollers may be worn and need a service replacement.

Ficha técnica del equipo

  • Technology: Color Laser MFP
  • Speed: 26 ppm
  • Connectivity: USB, Ethernet, WiFi
  • Capacity: 250 sheet standard tray
  • Compatible Consumable: CX331/MC3326 series cartridges
  • Recommended Use: Home office
  • Drivers / Firmware

Steps to follow

  1. 1

    Pull tray

    Remove the paper tray to access the paper input area.

  2. 2

    Clear jam

    Gently pull out any trapped paper without tearing it.

  3. 3

    Adjust guides

    Ensure the side paper guides are set correctly against the paper stack.

Frequently asked questions

Error 31-01 occurs when the printer detects a paper transport failure, specifically at the input path.

It is a standard paper jam alert and is easily resolved by clearing the obstruction.

Yes, using thick, damp, or low-quality paper is a primary cause for input jam errors.

Regularly clean the feed rollers and never exceed the maximum paper capacity of the tray.