31-01CS310dne

Lexmark CS310dne Error 31.01: Tray Jam

The Lexmark CS310dne error 31.01 is a common paper jam notification occurring at the start of the print path. This error arises when the printer detects an obstruction while attempting to pick up the first sheet from the main input tray. If you are asking why does my Lexmark CS310dne show error 31.01, check the paper status in the loading drawer.

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Common causes

  • 1Improperly loaded paper: Sheets are not aligned uniformly.
  • 2Worn rollers: Rollers have lost friction to drag a single sheet.
  • 3Overloaded tray: Excess paper prevents the pickup roller from turning.
  • 4Obstruction: Small scrap of old paper caught after a previous jam.

Solutions

Quick Diagnostics

The 31.01 is directly related to the main input tray. Check if there is a torn sheet or a fold blocking the passage of subsequent pages.

Step-by-step Solution

  1. Remove: Completely pull out the paper tray.
  2. Inspect: Open the front door and verify the interior for jammed paper.
  3. Clean: Clean pickup rollers with a dry cloth to remove dust.
  4. Reinsert: Align paper correctly and push the tray until it locks.

Prevention and Maintenance

Do not exceed the maximum fill level indicated in the tray. If using lightweight paper, ensure edges are not wavy due to humidity.

When to Call a Technician

If the 31.01 error persists after removing the paper, even with no paper in the tray, an input sensor is likely blocked or damaged internally.

Technical Specifications

  • Technology: Color laser printer
  • Speed/Performance: 25 ppm
  • Connectivity: USB and Ethernet
  • Feeding Capacity: 250 sheets standard
  • Compatible Consumables: 702 series cartridges
  • Recommended Use: Small offices
  • Official Drivers / firmware

Steps to follow

  1. 1

    Remove tray

    Pull the main tray out completely.

  2. 2

    Clear paper

    Carefully remove the jammed sheet.

  3. 3

    Reinsert

    Replace the tray and ensure it is shut.

Frequently asked questions

It indicates a paper jam in the input area or main tray.

Yes, usually caused by a single misaligned or wrinkled sheet.

It uses 702 series cartridges.

Do not overfill the tray past the mark and use flat paper.