31-01C3326dw

Lexmark C3326dw error 31.01: How to Fix Paper Jams

Lexmark C3326dw error 31-01 occurs when the system detects an obstruction in the internal paper path. This error appears when the printer's registration sensor does not detect the leading edge of a paper sheet as expected. It is a frequent issue usually resolved by ensuring the paper stack is correctly aligned in the tray or removing small scraps left behind from previous jams.

1 views

Common causes

  • 1Misaligned paper: Incorrect guide settings cause paper to skew and stall.
  • 2Worn rollers: Aging rubber components lose the grip necessary to move paper.
  • 3Paper moisture: High humidity softens the paper, causing it to buckle.
  • 4Debris: Small pieces of paper from previous jams often block the sensor path.

Solutions

Diagnóstico rápido

If your screen displays the 31.01 code, the feed mechanism has encountered an obstacle. Why is my Lexmark C3326dw showing error 31.01? Most commonly, it relates to the physical interaction between the paper and the pickup rollers inside the tray.

Solución paso a paso

  1. Power off: Unplug the power cable from the printer to prevent accidental injury.
  2. Pull out tray: Remove the standard paper tray from the unit.
  3. Clear obstructions: Look for ripped paper or foreign objects near the pickup area.
  4. Check guides: Ensure the side guides are snug against the paper edge.
  5. Restart: Reinsert the tray and power on the device to clear the status.

Prevención y mantenimiento

Regularly wipe the interior tray area with a clean, dry lint-free cloth. Always fan the paper stack before inserting it into the drawer to prevent double feeding. Avoid mixing different paper types or weights in the same load. Using OEM toner cartridges helps prevent debris buildup that can affect sensor accuracy.

Cuándo llamar a un técnico

If the error persists after thorough cleaning and removing all paper fragments, it may indicate a failure of the sensor actuator or the feed motor, requiring professional service.

Ficha técnica del equipo

  • Technology: Laser Color
  • Speed: Up to 26 ppm
  • Connectivity: Wi-Fi, USB, Gigabit Ethernet
  • Capacity: 250-sheet input tray
  • Compatible consumables: C3326 Series Toner Cartridges (Lexmark 20N)
  • Recommended use: Small Office
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Disconnect the power cord from the wall outlet to ensure safety.

  2. 2

    Pull out tray

    Remove the input paper tray entirely from the device.

  3. 3

    Clear obstructions

    Carefully pull out any jammed paper or debris found in the paper path.

  4. 4

    Restart

    Reinsert the tray and turn the printer on to resume printing.

Frequently asked questions

The printer is alerting you that a sheet of paper has failed to reach the registration sensor within the expected time frame.

It is not a system-killing error, but you should address it quickly to prevent damage to internal rollers.

Use genuine Lexmark C3326 series toner to ensure compatibility and consistent paper feeding.

Regular cleaning every few months or whenever a paper path error occurs helps maintain the feed system's longevity.