31.01Lexmark B3340dw

Lexmark B3340dw Error 31.01: Paper Jam Fix

Error 31.01 on the Lexmark B3340dw signifies a paper jam in the input tray area. This prevents the feed rollers from picking up paper successfully. This guide provides effective methods to clear the path and prevent reoccurrence.

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Common causes

  • 1Misaligned paper stack in the input tray.
  • 2Using paper stock that exceeds the recommended weight.
  • 3Debris or dust blocking the entry sensor.

Solutions

Paper Path Inspection

  1. Remove the paper tray from the unit.
  2. Inspect the feed path for stuck scraps of paper.
  3. Ensure the tray is not overfilled beyond the max line.

Roller Maintenance

  1. Gently wipe the rubber feed rollers with a clean, lint-free cloth.
  2. Ensure no dust build-up is preventing grip.
  3. Allow the rollers to dry completely before inserting the tray.

Steps to follow

  1. 1

    Open Tray

    Slide the input tray completely out of the printer.

  2. 2

    Clear Obstructions

    Check the interior for stuck paper pieces and remove them slowly.

  3. 3

    Check Guides

    Realign the paper guides so they are snug against the paper edge.

Frequently asked questions

The printer's sensor has detected that paper is not entering the feed path correctly or is stuck mid-way.

Never use force, as this can damage the printer's sensitive components or internal sensors.

Always fan the paper stack before loading and ensure the tray is not overloaded.