31.01Lexmark B2236dw

Fixing Lexmark B2236dw Error 31.01: Paper Jam Guide

The 31.01 error code on the Lexmark B2236dw indicates a paper jam in the tray or transfer unit area. This error halts printer operations to prevent internal mechanical damage to the rollers. Resolving this issue promptly is essential to maintain office productivity and hardware longevity.

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Common causes

  • 1Improperly loaded paper or misaligned side guides in the tray.
  • 2Paper dust buildup on the pick-up rollers.
  • 3Using paper weight exceeding device specifications.

Solutions

Tray Inspection

  1. Remove the paper tray from the unit.
  2. Check the underside for torn paper debris.
  3. Adjust the paper guides to fit the paper size correctly.
  4. Reinsert the tray until it clicks into place.

Fuser Area Check

  1. Open the rear or front printer door.
  2. Gently remove any jammed sheets in the direction of the paper path.
  3. Ensure no staples or foreign objects remain inside.

Steps to follow

  1. 1

    Power off

    Unplug the power cable to safely inspect the internal components.

  2. 2

    Clear the path

    Carefully pull out any stuck paper without ripping it.

  3. 3

    Restart

    Reconnect the power and verify the error has cleared.

Frequently asked questions

It may be a dirty sensor. Use canned air to blow out any debris inside the paper path.

Yes, poor quality paper creates excessive dust, which tricks sensors and causes feeding issues.

A power cycle is usually enough. If the error remains, the sensor might need service.