3002PM43

Error 3002 Honeywell PM43: Label solution

The Honeywell PM43 error 3002 is usually related to label detection during industrial printing. It appears when the printer cannot locate the gap between labels or the black mark. The solution requires recalibrating the media sensor.

0 views

Common causes

  • 1Incorrect media: Software configuration differs from physical label type.
  • 2Dirt: Adhesive buildup on the label sensor.
  • 3Misalignment: Roll not well adjusted between lateral guides.
  • 4Damaged sensor: Optical reading error due to wear.

Solutions

Quick Diagnosis

Error 3002 is a positioning problem. Check if the configured media type matches the installed roll.

Step-by-Step Solution

  1. Calibration: Run the calibration wizard from the display menu.
  2. Cleaning: Clean the label sensor with an isopropyl alcohol swab.
  3. Configuration: Ensure 'Media Type' is set correctly (Gap or Black Mark).

Maintenance and Prevention

Clean the thermal printhead and media sensor every time you change a roll.

When to call a technician

If error 3002 continues after calibration, the optical sensor may be worn out.

Technical Data

  • Model: PM43 Industrial
  • Printing: Direct Thermal/Transfer
  • Connectivity: USB, RS232, Ethernet
  • Consumable: Industrial labels / Ribbon
  • Drivers: Official download

Frequently asked questions

It indicates a gap or mark detection error between labels.

It will stop production until the media sensor is recalibrated.

Use high-quality labels for industrial thermal printers.

Clean with compressed air and a lint-free microfiber cloth.