1890MAXIFY GX6020

Canon MAXIFY GX6020 Error 1890: Troubleshooting Guide

Error 1890 on the Canon MAXIFY GX6020 occurs when protective shipping material or tape has not been fully removed during initial setup. This blocks the print head carriage from moving. The solution requires a thorough visual inspection of the interior carriage area.

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Common causes

  • 1Remnants of protective shipping tape left in the carriage path.
  • 2Protective plastic labels not removed during the initial installation.
  • 3Obstructed optical position sensor in the carriage assembly.
  • 4Debris lodged in the main guide rail.

Solutions

Diagnóstico rápido

This is a common issue during the initial setup of new units or after maintenance. The system detects mechanical resistance in the carriage path, triggering a safety lock to prevent motor failure. It is usually caused by a small piece of orange tape or protective plastic that wasn't removed.

Solución paso a paso

  1. Power off the printer and open the main printer cover.
  2. Inspect the carriage path using a flashlight to locate any remnants of shipping tape or plastic labels.
  3. Remove any foreign objects carefully without touching the internal electronics.
  4. Check the carriage movement by gently sliding it manually to ensure it clears from left to right.
  5. Close the cover and power on the printer to restart the system.

Prevención y mantenimiento

Always follow the quick start guide's diagram when unboxing to ensure every piece of protective tape is removed. If you hear a grinding noise while printing, stop the operation immediately to avoid permanent motor damage.

Cuándo llamar a un técnico

If you have cleared all debris and the error persists, there may be a mechanical failure in the carriage guide rail or an optical sensor failure. Contact Canon support for professional repair.

Ficha técnica del equipo

  • Technology: Continuous Ink Supply System (CISS).
  • Performance: High productivity for small offices.
  • Connectivity: USB, LAN, Wi-Fi.
  • Paper capacity: Flexible tray support.
  • Compatible consumables: GI-26 ink bottles (pigment-based).
  • Recommended use: Office document workflows.
  • Official drivers / firmware

Steps to follow

  1. 1

    Visual Inspection

    Open the access cover and shine a light into the carriage area.

  2. 2

    Remove Obstructions

    Gently pull out any tape or plastic remnants found.

  3. 3

    Check Carriage

    Manually ensure the carriage moves freely without force.

  4. 4

    System Reset

    Power on the machine to re-initialize the system.

Frequently asked questions

Yes, it is common during setup if small pieces of shipping tape are accidentally missed.

Absolutely. Forcing the carriage when it is blocked can strip the motor or damage the drive belt.

It uses Canon GI-26 series refillable ink bottles.

Use a flashlight and check every corner of the print area, especially underneath the carriage housing.