1890MAXIFY GX1020

Canon MAXIFY GX1020 Error 1890: Paper Jam Solution

Error 1890 on the Canon MAXIFY GX1020 occurs when the paper path is obstructed, often by left-over packing materials, paper scraps, or foreign objects blocking the feed sensor. This error prevents the printer from detecting loaded media. A thorough manual inspection of the feed path is usually all that is needed to resolve it.

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Common causes

  • 1Leftover orange protective tape from new unit setup.
  • 2Paper scraps trapped near the input sensor.
  • 3Slippery feed rollers due to dust accumulation.
  • 4Foreign objects like clips or stickers inside the paper path.

Solutions

Diagnóstico rápido

The 1890 code is an indication of a hardware blockage in the feed path. If you just set up the printer, check for remaining orange tape. If it occurred during use, look for small torn paper fragments that might be covering the optical sensor in the feed tray.

Solución paso a paso

  1. Disconnect the power to prevent motor movement while inspecting.
  2. Open all access doors to expose the entire paper path.
  3. Use a flashlight to scan for tiny bits of paper, staples, or debris.
  4. Clean the rollers with a dry, lint-free cloth or a very slightly damp cloth (water only).
  5. Close the printer securely and power back up.

Prevención y mantenimiento

Use high-quality paper and avoid overloading the input tray to prevent skewing. Clean the rubber feed rollers with a soft, lint-free cloth every 6 months to maintain proper friction. Do not feed heavy cardstock or envelopes that exceed the model's weight limit.

Cuándo llamar a un técnico

If the path is perfectly clear and you have cleaned the rollers, yet the 1890 error persists, the paper detection sensor may be faulty. In this case, professional repair or sensor replacement is necessary to restore printing functionality.

Ficha técnica del equipo

  • Technology: Inkjet multifunction printer.
  • Performance: Efficient document management.
  • Connectivity: Wi-Fi, Ethernet, USB.
  • Input capacity: 100-sheet tray.
  • Compatible consumables: GI-26 series ink bottles.
  • Recommended use: Small office/Home usage.
  • Official drivers / firmware

Steps to follow

  1. 1

    Check for packing material

    Ensure no orange tape or cardboard remains inside the printer housing.

  2. 2

    Remove paper blockages

    Gently remove any visible paper fragments from the paper feed path.

  3. 3

    Clean feed rollers

    Use a cloth to clean the rollers, ensuring better grip.

  4. 4

    System reset

    Close all doors and restart the printer to clear the error code.

Frequently asked questions

Yes, it locks the printer feed. If you force the printer to feed paper, you may cause more severe jams or internal gear failure.

Small, torn pieces of paper that often hide behind the main paper tray or near the sensor assembly.

The MAXIFY GX1020 uses the GI-26 ink bottle series.

Fan your paper before loading, keep it stored in a dry place, and never load paper above the 'MAX' line in the feed tray.