1687Pixma G3110Has video

How to Resolve Canon Pixma G3110 Error Code 1687

Support code 1687 on the Canon Pixma G3110 occurs when the print head is not locked in place or is incorrectly aligned. This is accompanied by 4 orange warning light blinks.

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Common causes

  • 1The carriage lock cover has popped open.
  • 2The print head is slightly misaligned in its compartment.
  • 3Foreign objects or debris blocking the full closure of the carriage assembly.

Solutions

Fixing Support Code 1687

This is usually caused by an unsecured blue locking cover on the print head after handling. Follow these simple instructions:

  1. Position the Carriage: Lift the scanning cover to automatically slide the carriage unit to the center.
  2. Lock the Blue Joints: Locate the two circular blue buttons on top of the print head carriage cover. Push down firmly on both buttons until they click completely into place.
  3. Do Not Tug Print Head Lines: Ensure ink supply lines are not being pinched or pulling on the cartridge carriage.
  4. Power Cycle: Gently lower the scanning module, allow the printer to initialize, and attempt your print run again.

Steps to follow

  1. 1

    Open the scanner top

    Lift the cover and allow the printer carriage to halt in the service position.

  2. 2

    Apply pressure to blue locks

    Push both blue joint buttons down firmly until they lock flush with the carriage frame.

  3. 3

    Close and re-test

    Gently shut the printer scanner top and check if the flashing orange LED stops.

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Frequently asked questions

It signifies Support Code 1687, indicating that the print head unit is not correctly locked down.

If you just press the blue lock buttons, ink will not drain. If you completely pull the print heads out, lock the ink valves (blue levers) first.