1403imagePROGRAF PRO-300

Canon imagePROGRAF PRO-300 Error 1403: Fix Guide

The 1403 error code on the Canon imagePROGRAF PRO-300 signals a printhead detection failure. This error typically occurs during printer startup or when the system fails to establish an electrical handshake with the printhead. The primary solution involves reseating the printhead and cleaning its electronic contacts.

1 views

Common causes

  • 1Ink buildup on the gold contacts of the printhead.
  • 2Physical misalignment of the printhead after printer relocation.
  • 3Internal short-circuit due to printhead overheating during long print runs.
  • 4Failure of the integrated temperature sensor within the printhead assembly.

Solutions

Diagnóstico rápido

The 1403 error is identified by a flashing orange light on the control panel and a specific error message on the LCD. Verify that there are no paper jams; if the carriage moves but stops abruptly before reaching the center, the issue is likely a faulty electrical connection with the printhead.

Solución paso a paso

  1. Power off the printer and unplug the power cord for 10 minutes to discharge static electricity.
  2. Open the top cover and carefully slide the printhead carriage to the center.
  3. Remove the printhead by unlocking the grey lever; inspect the gold pins for ink residue or corrosion.
  4. Clean the contacts using a dry, lint-free microfiber cloth (avoid alcohol) and reinstall it firmly.
  5. Restart the device to allow the sensor to re-evaluate the printhead electrical connection.

Prevención y mantenimiento

Perform printhead cleaning cycles only when print quality degrades to avoid unnecessary stress on the printhead circuits. Keep the printer environment free of excessive dust to prevent contact oxidation. Use original inks to prevent premature clogging that strains the printhead's electrical system.

Cuándo llamar a un técnico

If the 1403 error persists after reseating the printhead and cleaning the contacts, there may be damage to the data cable or the logic board. In this scenario, do not force the device and contact an authorized Canon service center.

Ficha técnica del equipo

  • Technology: 10-ink LUCIA PRO pigment-based inkjet.
  • Speed/Performance: A3+ print in approx. 4 minutes 15 seconds.
  • Connectivity: Wi-Fi, Ethernet, Hi-Speed USB 2.0.
  • Feeding capacity: Rear tray and manual feed for up to 100 sheets.
  • Compatible consumables: Canon LUCIA PRO PFI-300 ink tanks (14.4 ml).
  • Recommended use: Professional photographic and fine art printing.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Safety Disconnection

    Turn off the printer and disconnect the power supply to prevent electrical damage.

  2. 2

    Accessing the Printhead

    Open the top cover and release the printhead lock as per user manual instructions.

  3. 3

    Cleaning Contacts

    Gently clean the gold contacts with a dry cloth; avoid touching the ink nozzles.

  4. 4

    Reinstallation

    Place the printhead back into the carriage, secure the lock, and restart the unit.

Frequently asked questions

Not necessarily. It is often a dirty contact issue that is resolved by cleaning. Only if the error persists after cleaning might a replacement be needed.

The 1403 error locks the printer's operations, so it is impossible to continue printing until the issue is resolved.

This model exclusively uses the Canon LUCIA PRO PFI-300 ink tank series.

The PRO-300 performs automatic cycles. Manual cleaning is only recommended if lines appear in prints after a nozzle check test.