1401PIXMA TS3520

Canon PIXMA TS3520 Error 1401: Cartridge Not Recognized

The 1401 error code on the Canon PIXMA TS3520 indicates that the installed ink cartridge is not recognized or has a communication failure. This happens when the print head cannot interface with the cartridge chip. The most effective fix involves cleaning the metallic contacts and re-seating the cartridges.

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Common causes

  • 1Dirty or oxidized electrical contacts preventing chip communication.
  • 2Cartridge improperly seated, leading to open circuits with the print carriage.
  • 3Faulty microchip on the ink cartridge unit.
  • 4Internal wear on the carriage pins due to long-term usage.

Solutions

Diagnóstico rápido

The 1401 error is signified by the orange 'Alarm' light flashing 5 times. It typically appears after replacing cartridges or moving the printer, preventing the initialization sequence.

Solución paso a paso

  1. Power off the printer and unplug it for 60 seconds to clear the system buffer.
  2. Open the cartridge cover and remove both ink cartridges.
  3. Clean the contacts on the cartridges and inside the print head carriage using a dry, lint-free cloth.
  4. Reinstall the cartridges by pressing firmly until they click into place.
  5. Turn the printer on and verify if the orange flash has stopped.

Prevención y mantenimiento

  • Avoid touching the gold contacts on new cartridges to prevent oil contamination.
  • Run a print head cleaning cycle monthly to keep nozzles clear if printing is infrequent.
  • Always use genuine Canon ink to ensure compatibility and prevent electronic errors.

Cuándo llamar a un técnico

If the error persists after cleaning and testing with new cartridges, the print head or the internal flex cable might be damaged. Seek professional repair if this is the case.

Ficha técnica del equipo

  • Technology: FINE Inkjet (Full-photolithography Inkjet Nozzle Engineering)
  • Print Speed: Approx. 7.7 ipm (black) / 4.0 ipm (color)
  • Connectivity: Wi-Fi 802.11b/g/n, Hi-Speed USB
  • Paper Input: Rear tray up to 60 sheets
  • Compatible consumables: Canon PG-275 (black) and CL-276 (color) series
  • Usage: Home/Student, moderate monthly duty cycle
  • Official drivers / firmware

Steps to follow

  1. 1

    Power Cycle

    Disconnect power to reset internal hardware states.

  2. 2

    Cartridge Removal

    Access the carriage and lift out both ink cartridges.

  3. 3

    Contact Cleaning

    Wipe the gold contacts on the cartridges and carriage pins with a dry cloth.

  4. 4

    Reinstallation

    Insert cartridges back, ensuring they sit level and secured.

Frequently asked questions

It is a common connection error. It is not serious but prevents the printer from functioning until resolved.

If cleaning fails, try a new cartridge. If it still persists, a hardware repair might be needed.

The Canon PIXMA TS3520 uses the PG-275 (black) and CL-276 (color) cartridges.

Only perform cleaning if you encounter error messages or poor print quality.

Canon PIXMA TS3520 Error 1401: Cartridge Not Recognized | Vimazdev