1401PIXMA TR8620a

Canon PIXMA TR8620a Error 1401: Fix Cartridge Issues

The 1401 error code on the Canon PIXMA TR8620a indicates that the ink cartridge is not recognized or is incorrectly installed. This prevents the printing process from starting. The most effective fix involves cleaning the metallic contacts on the cartridge and reseating it firmly into the printer carriage.

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Common causes

  • 1Dirty or oxidized metallic contacts hindering electrical communication.
  • 2Improperly seated cartridge preventing the chip from contacting the carriage pins.
  • 3Factory-defective cartridge chip failing to send a signal to the logic board.
  • 4Use of non-original consumables that do not meet Canon's electrical specifications.

Solutions

Diagnóstico rápido

The 1401 error is signaled by a flashing orange light and an alert message on the 4.3-inch touchscreen. If the print carriage stops and the light blinks upon opening the front cover, it confirms that the sensor cannot detect the cartridge's electronic chip.

Solución paso a paso

  1. Power off the printer and unplug the power cord for 30 seconds to clear the internal cache.
  2. Open the access door and carefully remove the affected ink cartridge.
  3. Clean the golden contacts on the cartridge and the corresponding pins on the printer carriage using a dry, lint-free microfiber cloth.
  4. Reinstall the cartridge by pressing it firmly until you hear a satisfying 'click'.
  5. Power on the printer and check if the error message has cleared from the control panel.

Prevención y mantenimiento

  • Handling: Avoid touching the golden contacts on new cartridges, as skin oils can cause conductivity issues.
  • Environment: Keep the printer in a low-dust environment to prevent debris from interfering with optical sensors.
  • Usage: Run at least one test print monthly to keep ink flowing and prevent nozzle clogs.

Cuándo llamar a un técnico

If the error persists after cleaning the contacts with multiple new cartridges, there may be physical damage to the print carriage or internal logic board requiring professional repair.

Ficha técnica del equipo

  • Technology: 5-Individual Ink Tank System.
  • Speed: Up to 15 ipm (black) / 10 ipm (color).
  • Connectivity: Wi-Fi, Ethernet, Bluetooth, USB, Cloud Link.
  • Paper Capacity: Rear tray (100 sheets) and Front cassette (100 sheets).
  • Compatible Consumables: PGI-280 / CLI-281 series (Standard and XL).
  • Recommended Use: Home office (up to 500 pages/month).
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Power cycle

    Turn off the printer and disconnect it to ensure safety during maintenance.

  2. 2

    Remove cartridge

    Gently pull the specific cartridge identified by the error.

  3. 3

    Clean pins

    Wipe the electrical chips carefully to remove dust or residue.

  4. 4

    Reinsert and test

    Lock the cartridge back into place and power on the device.

Frequently asked questions

It is not serious; it is a common communication error that is usually resolved by cleaning the contacts.

This printer uses the PGI-280 (pigment black) and CLI-281 (color) ink cartridge family.

Ignoring the error prevents the printer from performing necessary maintenance cycles, potentially leading to clogs.

You only need to perform a cleaning if an error message appears or if print quality drops significantly.