1401PIXMA G7020

Canon PIXMA G7020 error 1401: Troubleshooting Guide

The Canon PIXMA G7020 error 1401 indicates that the device has detected an issue with the print head's electrical connectivity. This status prevents the machine from initiating printing jobs. If you are experiencing this error, the most effective solution is to manually clean the print head pins and verify the installation. Proper hardware maintenance is key to avoiding these communication faults.

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Common causes

  • 1Dirty contacts: Ink splatter or residue on the electrical interfaces.
  • 2Loose fitment: The print head is not seated properly within the carriage.
  • 3Electronic failure: Internal circuit damage within the print head assembly.
  • 4Software errors: Outdated firmware causing communication conflicts.

Solutions

Diagnóstico rápido

The 1401 code appears on the LCD panel when the printer loses electrical contact with one of the print heads. This is often caused by oxidation or ink accumulation on the connection pins.

Solución paso a paso

  1. Power off and unplug the printer.
  2. Remove the print heads from the carriage.
  3. Clean the gold contacts with a soft, lint-free cloth.
  4. Reseat the print heads ensuring a firm connection.
  5. Restart the system and test print.

Prevención y mantenimiento

Avoid touching the sensitive gold terminals. Use the printer regularly to prevent ink drying within the nozzles and run the 'Clean' cycle via the maintenance settings every few weeks.

Cuándo llamar a un técnico

If the 1401 error remains after a thorough cleaning, the print head may have a physical internal short circuit. At this point, it is recommended to contact technical support for a part replacement.

Ficha técnica del equipo

  • Technology: Inkjet with refillable ink tank system.
  • Speed: Up to 13 ipm black and 6.8 ipm color.
  • Connectivity: Wi-Fi, Ethernet, and High-Speed USB.
  • Feeding capacity: 100-sheet rear tray and 250-sheet front cassette.
  • Compatible consumables: GI-20 series ink bottles.
  • Recommended use: Small office and high-volume home printing.
  • Official drivers / firmware

Steps to follow

  1. 1

    Power down

    Power off the printer and disconnect the power cord for 10 minutes to drain electrical charge.

  2. 2

    Remove print heads

    Open the scanner unit, remove the print heads, and gently wipe the gold contacts with a dry cloth.

  3. 3

    Reseat and verify

    Reinsert the print heads until they click into place and turn the device back on.

Frequently asked questions

This error occurs when the printer cannot communicate with the print head, usually due to dirty electrical pins or a loose connection.

It is a standard maintenance issue. Reseating the heads usually fixes it, but persistent errors may indicate a faulty print head.

The G7020 uses GI-20 series ink bottles. Original Canon ink is strongly recommended to maintain print head health.

Perform regular maintenance cleaning through the software menu and ensure the printer is stored in a dust-free environment.