1401MAXIFY MB5420

Canon MAXIFY MB5420 error 1401: Troubleshooting

The Canon MAXIFY MB5420 error 1401 indicates that the print head cannot establish a proper electrical connection with the ink cartridges.

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Common causes

  • 1Dirty ink chip contacts.
  • 2Poor cartridge seating.
  • 3Internal print head fault.
  • 4Incompatible third-party ink chip.

Solutions

Diagnóstico rápido

Check if the ink cartridges are seated firmly in the carriage.

Solución paso a paso

  1. Open the maintenance door.
  2. Remove the ink tanks and wipe chips with a lint-free cloth.
  3. Reinsert until they click.
  4. Power cycle the printer.

Prevención y mantenimiento

Avoid touching the gold chip surface. Use original Canon inks for longevity.

Cuándo llamar a un técnico

If the error remains after cleaning, the print head contacts might be damaged.

Ficha técnica del equipo

  • Tech: MAXIFY Inkjet
  • Speed: 24 ppm
  • Connectivity: Wi-Fi, USB
  • Consumable: PGI-2200 Series
  • Usage: Office
  • Drivers / firmware

Frequently asked questions

The printer cannot detect the ink cartridge chip.

Yes, usually caused by dust or poor contact.

Use PGI-2200 cartridges.

Clean the contacts once a year.