1401MAXIFY MB2020

Canon MAXIFY MB2020 error 1401: Quick Fix

The Canon MAXIFY MB2020 error 1401 typically occurs when the printer fails to recognize an installed ink cartridge. This communication error halts printing and is often caused by poor chip contact. Addressing the seating of the cartridge is the most effective way to resolve this issue quickly.

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Common causes

  • 1Cartridge not fully seated in its slot.
  • 2Residues on the electrical chip contacts.
  • 3Incompatible chip version on third-party cartridges.
  • 4Physical damage to the carriage contact pins.

Solutions

Quick Diagnosis

Error 1401 appears on the display panel when the ink cartridge detection system fails. It differs from a paper jam, as it specifically involves the logic board failing to verify the cartridge presence.

Step-by-step Solution

  1. Lift the scanner unit to reveal the ink cartridge bay.
  2. Remove the problematic cartridge identified on the screen.
  3. Clean the gold contacts using a lint-free, dry cloth.
  4. Reinsert the cartridge firmly until a click is heard.

Prevention and Maintenance

Keep the printer environment dust-free. Always ensure you use genuine PGI-1200 cartridges, as some remanufactured chips fail to communicate with the latest printer firmware.

When to call a technician

If you have tried new cartridges and the error persists, there may be an internal issue with the carriage ribbon cable.

Device Technical Sheet

  • Technology: Inkjet PGI-1200.
  • Speed: 23 ppm (mono).
  • Connectivity: Wi-Fi, Ethernet, USB.
  • Capacity: 250-sheet input tray.
  • Compatible Consumable: Canon PGI-1200 series.
  • Recommended usage: Small office.
  • Official drivers / firmware

Steps to follow

  1. 1

    Open cover

    Lift the scanner unit to access the ink cartridges.

  2. 2

    Remove cartridge

    Take out the cartridge indicated on the LCD.

  3. 3

    Clean contacts

    Wipe the gold chips with a clean, dry cloth.

  4. 4

    Restart

    Close the cover and let the printer initialize the cartridges.

Frequently asked questions

Error 1401 means the printer cannot detect the cartridge or there is a communication failure.

No, it is usually resolved by reseating the cartridge correctly.

It uses the Canon PGI-1200 series ink cartridges.

Avoid touching the gold contacts on the cartridges to prevent static or oil contamination.