13.xxLaserJet Pro M404dw

HP LaserJet Pro M404dw error 13.xx: Clearing Paper Jams

The HP LaserJet Pro M404dw error 13.xx is a common diagnostic code indicating a paper jam. This issue arises when paper fails to feed correctly through the printer path or a sensor indicates that a sheet is lodged inside. If you need to know why does my HP LaserJet Pro M404dw show error 13.xx, you must investigate the internal components and remove any obstructions to restore printing capability.

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Common causes

  • 1Improperly loaded paper or damp paper stock.
  • 2Worn-out feed rollers causing traction failure.
  • 3Hidden scraps of paper caught in the fuser unit.
  • 4Media outside the recommended weight specifications.

Solutions

Diagnóstico rápido

Error 13.xx refers to paper path obstructions. If no paper is visible, the sensors in the tray or fuser might be obscured by debris or paper dust. Perform a visual inspection of all internal access doors.

Solución paso a paso

  1. Open the front toner access door and remove the cartridge to reveal the main paper path.
  2. Open the rear tray door to access the fuser area and check for stuck paper.
  3. Pull the jammed paper firmly but slowly in the direction of the paper feed to prevent it from tearing.
  4. Check the rollers for adhesive residue or dust build-up, which can cause feeding inconsistencies.

Prevención y mantenimiento

Fan the paper before loading to separate sheets and adjust the tray guides properly. Clean the feed rollers every few months to ensure they have enough traction for standard office paper.

Cuándo llamar a un técnico

If the 13.xx error remains displayed after all paper has been removed, a paper-path sensor may have shifted or failed, requiring technical repair.

Ficha técnica del equipo

  • Technology: Laser
  • Speed: 40 ppm
  • Connectivity: Wi-Fi, Ethernet, USB
  • Capacity: 350 sheet tray
  • Compatible supplies: HP 58A/58X Series (CF258A/X)
  • Recommended usage: Office workgroups
  • Drivers / firmware official

Steps to follow

  1. 1

    Open doors

    Open the front toner cartridge door and the rear exit tray to inspect the paper path.

  2. 2

    Remove paper

    Remove the toner cartridge and gently pull out the jammed paper following its natural direction of travel.

  3. 3

    Re-check

    Ensure no small scraps remain inside and firmly close all access doors.

Frequently asked questions

This code signifies a physical paper jam within the internal path or a sensor failure detecting a blockage.

Always fan the paper stack before loading and ensure your paper settings match the actual media used.

Use genuine HP 58A or 58X cartridges; poor-quality or damaged cartridges can cause frequent jams.

It is a standard maintenance error. Once cleared, the printer should resume normal operation.

HP LaserJet Pro M404dw error 13.xx: Clearing Paper Jams | Vimazdev