13.B2.D1LaserJet Pro M501dn

HP LaserJet Pro M501dn error 13.B2.D1: Paper Jam Fix

The HP LaserJet Pro M501dn error 13.B2.D1 signals a paper jam in the printer's output or fuser zone. This alert occurs when the internal sensors detect that a sheet has failed to travel through the feed path properly. If you are asking why does my hp laserjet pro m501dn show error 13.b2.d1?, it is likely due to a misaligned paper load or debris. Follow this guide to clear the blockage safely and resume printing.

1 views

Common causes

  • 1Misaligned guides: Paper tray guides are not snug against the paper stack.
  • 2Low-quality paper: Thin, damp, or damaged sheets causing feeding failures.
  • 3Worn rollers: Feed rollers are slippery and have lost the required traction.
  • 4Sensor blockage: Dust or toner residue coating the paper presence sensors.

Solutions

Diagnóstico rápido

The 13.B2.D1 error is a specific transport jam near the fuser. If the paper has stopped moving and is slightly visible at the output area, inspect for jagged edges or debris that might be catching on internal sensors.

Solución paso a paso

  1. Open access door: Open the front door and remove the toner cartridge to have a clear view of the paper path.
  2. Remove paper: Locate the stuck paper and pull it out gently with both hands to avoid tearing it into pieces.
  3. Check tray: Inspect the input tray for misaligned sheets or small pieces of paper residue.
  4. Clean sensors: Use a dry cloth to clean the paper sensors and remove any dust that may trigger a false jam error.

Prevención y mantenimiento

Stick to standard 80g/m² printer paper and ensure it is stored in a cool, dry place to prevent moisture-induced deformation. Clean the pickup rollers with water-moistened lint-free cloth every 50,000 pages to maintain proper grip on the paper.

Cuándo llamar a un técnico

If the error repeats even without visible paper, there might be a failure in the fuser's paper exit sensors or a damaged drive motor, which requires expert repair.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed/Performance: 45 ppm
  • Connectivity: USB/Ethernet
  • Capacity: 650 sheets
  • Compatible consumable: HP 87A/87X series
  • Recommended use: General office documents
  • Official drivers / firmware

Steps to follow

  1. 1

    Open access door

    Open the front door and remove the toner cartridge to have a clear view of the paper path.

  2. 2

    Remove paper

    Locate the stuck paper and pull it out gently with both hands to avoid tearing it into pieces.

  3. 3

    Check tray

    Inspect the input tray for misaligned sheets or small pieces of paper residue.

  4. 4

    Clean sensors

    Use a dry cloth to clean the paper sensors and remove any dust that may trigger a false jam error.

Frequently asked questions

This error means there is a paper jam in the fuser or transport area. The printer's sensors detected that the paper has stopped advancing as expected.

No, pulling paper abruptly can damage the internal sensors or leave small scraps that will continue to trigger the error.

Yes, heavy stock paper, damp paper, or incorrect paper sizes are common causes for paper jams.

Keep the tray guides adjusted correctly, store paper in a dry environment, and clean the feed rollers periodically with a lint-free cloth.

HP LaserJet Pro M501dn error 13.B2.D1: Paper Jam Fix | Vimazdev